Actually, it's not safe to say. The Powers That Be would be very angry if they knew I was dissing it. Weirdly, I was very positive initially. Apart from the demise of the date-stamp of course. I could see how the catalogue was going to look better (like Amazon) and that sending emails to let customers know their books were in, and being able to easily re-new and make reservations online at home was a great idea.
And it is. In theory. In an office, or in the computer-based Study Centre upstairs, the new system is Grand. Trouble is, a large portion of our customers are elderly and don't have a computer. They don't like the new receipt system. I'm not being ageist. I know lots of elderlies CAN work computers perfectly well -I'm just relating my experience on Saturday.
Customers couldn't understand why we had to change things. They got cross. The system seems much slower than before. We have to keep staring at the screen, and waiting and pressing buttons. Someone shouted at us. We got hot and bothered and had to take our cardigans off. A customer asked why we'd spent thousands of pounds of tax-payers money unnecessarily, then got fed-up half-way through the explanation and walked out. Somebody asked why we were producing more bits of paper when there's a worldwide hoo-ha about recycling. I found myself sympathising and got told off. Like a schoolgirl slagging off a new teacher. 'You haven't given it a chance!' Sigh.
We will get used to it. We'll have to. And so will the customers. But right now, things are a Little Bit Awkward at the library.